Privacy Notice

Personal Information Protection Policy

As a company providing communication services across every discipline, our mission is to serve as a bridge between our clients and consumers. With the rapid growth of information technology in recent years, we consider the protection of personal information to be a top priority in our business. All of our employees are fully aware of this fact and observe the following policy set forth by the company:

Basic Policy

1. Lawful and Fair Handling

All personal information will be obtained, handled, and supplied to third parties through appropriate means and will not be used for purposes other than that within the scope of our business. We will also put in place measures to ensure the above.

  • 1.1. Personal Information Entrusted by Our Client: All confidential and/or personal information will be handled according to rules regarding confidentiality and handling of personal information agreed upon with the client.
  • 1.2. Personal Information Entrusted to Third Parties: All confidential and/or personal information will be handled according to a contract or memorandum regarding confidentiality and handling of personal information that is drawn up in advance.
  • 1.3. Personal Information Directly Obtained by Our Company: All information will be obtained, handled, and supplied to third parties with prior agreement by the owner of the information as to the purpose for which the information will be used.

2. Security Measures

All reasonable technological and organizational measures will be taken to ensure the protection of personal information against leakage, loss, or damage. If the appropriate management of information is compromised in any way, required corrective or preventive measures will be taken with all due speed.

3. Legal Compliance

All laws, state-mandated guidelines, and regulations regarding the handling of personal information will be adhered to.

4. Employee Education

All employees, including board members, will be routinely educated on our personal information protection policy and management system to ensure their full understanding and proper application. Furthermore, regular efforts will be made to review and improve the management system.

5. Response to Complaints

Complaints and concerns regarding the handling of personal information will be attended to with sincerity and due attention.

Certified: April 21, 2004

Updated: October 1, 2023

Representative Director, President, McCann Erickson Japan Inc. — Takashi Aoki

Privacy Mark Certification

Privacy Mark

Our company has been awarded the Privacy Mark certification from the Japan Information Processing Development Corporation (JIPDEC) as a private enterprise implementing sufficient measures to properly protect personal information. For inquiries or concerns about our privacy policy, please contact us.

How We Use Personal Information

We use personal information in the following way:

  • 01To plan, execute, and administer promotional campaigns on behalf of our clients.
  • 02To plan, execute, and administer marketing research and/or surveys on behalf of our clients.
  • 03In relation to providing other services to our clients.
  • 04To plan, execute, and administer our own marketing research.
  • 05As part of our communication with clients or other business partners.
  • 06For hiring and employment purposes.
  • 07To manage current and former employees.

Disclosure to Third Parties

Personal information that we possess will not be supplied to third parties except when it applies to the following:

  • 01When there is consent by the owner of the information.
  • 02When it is required by law.
  • 03When it is deemed necessary to protect the life, health, property, or other vital interests of the public or the owner of the information.
  • 04When required to cooperate with state authorities.

Disclosure, Revision and Deletion

For personal information to which we have the right to disclose, amend, or delete, or third-party provision records of such information, if such a request is made by the owner of the information, we will comply within a reasonable time and extent after verifying the identity of the individual making the request.

Please contact us to inquire about our handling of personal information or to make a request to disclose, amend, add, delete, discontinue the use of, or remove personal information, or to stop disclosure to third parties.

Authorized Protection Organization

In accordance with Article 37 of the Personal Information Protection Act (Law No. 57, 2003), we are under the purview of the following personal information protection organization authorized by the governing cabinet minister. The organization hears complaints and concerns regarding the handling of personal information by private enterprises that fall under its authority.

【Name of the Authorized Personal Information Protection Organization and the Contact for the Resolution of Complaints】
*Only complaints regarding the handling of personal information are accepted.

Japan Institute for Promotion of Digital Economy and Community, Accredited Personal Information Protection Organization Administrative Office

Kikai Shinko Kaikan Bldg., 3-5-8, Shiba-koen, Minato-ku, Tokyo, 105-0011

TEL: 03-5776-1379 / FAX: 0120-700-779

JIPDEC Website

Detailed description of JIPDEC's activities